Returns and Refund Policy

Returns and Refund Policy

How to Return an Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within (10 days) of your purchase. 1. Please email jenandiferfurniture@gmail.com to request a refund and we will assign you a tracking number. 2. Mail your returned item at: Jen & Ifer Furniture Langihan Road, Barangay San Ignacio 8600 Butuan City 3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Items cannot be returned if they are opened. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. Also, we do not refund the original shipping and handling that you paid on the order.